For returns and exchanges, please contact us within 7 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: Stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above product issues, please contact us immediately at:

Steps to resolve the issue:

1. Email us clear photos or even better a video with the issue and including your order number and issue quantities.

2. We will review the issues and provide you solutions, if possible.

3. If not, then you can return the items to one of our service centers in the countries listed below, nearest your location:

Los Angles, USA

Brisbane, Australia

Hamburg, Germany

4. We will physically check for the issue. Once confirmed, we will refund your due amount.